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GT MFG Plant Support Analyst II - Decatur, IL



IT, Customer Service
Decatur, IL, USA
Posted on Saturday, May 18, 2024

GT Installations Support Analyst II – Decatur, IL


IL - Illinois

Information Technology

Job Description

GT Installations Support Analyst II – Decatur, IL
Position Type: Exempt

Position Summary:
ADM is seeking a GT Installations Support Analyst II to join our Global Technology (GT) team in Decatur, IL. This role is crucial in providing top-notch customer service, project management and technical support across a variety of GT network infrastructure projects, including cabling, server farm installations, equipment room design, and wireless LAN deployment. The ideal candidate will have a strong foundation in IT infrastructure cabling and project management, with the ability to maintain positive relationships with ADM users, business partners, and peer operation teams. This position requires a blend of technical expertise and customer service skills to ensure the efficient and uninterrupted running of GT network appliances, voice and data infrastructure, and associated computer equipment.
Key Responsibilities:

  • Provide customer service and support for all ADM users, including troubleshooting and monitoring trouble ticket systems.
  • Project Management: Oversee and manage infrastructure projects to ensure timelines and schedules are met.
  • Coordinate cabling installations, server deployments, and equipment room enhancements.
  • Work under general supervision to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner.
  • Work closely with cross-functional teams, including peers, stakeholders, and external partners.
  • Ensure uninterrupted running of GT network appliances, voice, and data infrastructure.
  • Support ADM's BIG Rocks, 1ADM, GT Operating model, and MFG Industry 4.0/Project Aurora initiative.
  • Create and maintain infrastructure projects to ensure timelines and schedules are met.
  • Partner with technology leaders and teams across GT and MFG OT for operational support and project workflows.
  • Monitor operations ticket flows and team communications for alignment with GT operating model.
  • Be accountable for project implementation transition through proper documentation and knowledge transfer.
  • Advanced knowledge in managing work orders, trouble tickets, and inventory applications.
  • Work with 3rd party vendors on escalated issues and maintain positive relationships within various IT support groups.
  • Assist in WAN/LAN cabling installation practices and configure IT equipment as needed.
  • Provide regular updates, status reports, and transparent communication channels.
Job Requirements:
  • Strong analytical, organizational, time management, facilitation, and process management skills.
  • Proven IT infrastructure cabling experience and project management skills.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.
  • Willingness to travel as needed to achieve business objectives.
  • Ability to work effectively both in a team environment and independently.
  • Bachelor's degree in an IT-related field or equivalent work experience.
  • Proficiency in Microsoft Office, Windows 10, and familiarity with SCCM, Exchange, SharePoint, Windows Server (2008–2019), and Red Hat/Oracle Linux (5-8) preferred.
  • Physical ability to lift 50lbs, climb ladders, and work in various environmental conditions.
  • Availability for on-call duties 24/7/365 and occasional travel.
  • Ability to translate technical concepts into user-friendly language for non-technical stakeholders.
Working Conditions:
  • This position may require extended periods of sitting and keyboard operations.
  • System outage windows may necessitate evening, weekend, and holiday work.
  • Participation in an on-call rotation is required.
  • The candidate must be located within a 45-minute commute of the Decatur, IL area.
  • Occasional air travel may be required for business needs.
Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.


Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

  • Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
  • Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.


Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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