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Support Analyst, Commodities Services Management, Issues Management -



IT, Customer Service
Decatur, IL, USA
Posted on Saturday, June 22, 2024

Support Analyst, Commodities Services Management, Issues Management -


IL - Illinois

Security & Facility Management

Job Description

Support Analyst, Commodities Services Management, Issues Management - Decatur, IL
ADM Global Business Services
This is a Full-Time Exempt Position.


ADM's Global Business Services team provides efficient, compliant and reliable services for ADM's business and functions on a company-wide basis. Commodities Management Services is one of the process towers within Global Business Services, and is responsible for transactional activities that underpin CMS throughout the Americas region.


GBS currently has an opening for a full-time CMS, Americas, Support Analyst in our Decatur-City Center office to join the Issues Management team. This group assists location personnel in our network of elevators with established policies and procedures to ensure transactions are recorded in our accounting system consistently, accurately and timely. This support is frequently handled by telephone, e-mail or Microsoft Teams messaging. Support will also take the form of defining systematic changes to address new initiatives and performing user acceptable testing to validate the expected results.


  • Bachelor’s degree in Accounting, Business, Agriculture or Information Technology is preferred
  • Minimum of 5-7 years of ADM experience or equivalent is necessary
  • Previous experience with grain settlement work, transactional system support is required

Job Requirements
  • Strong analytical abilities, initiative and problem solving skills are necessary to adapt to a rapidly changing work environment
  • A proven track record of being dependable, reliable, meet strict deadlines, and a strong desire to help others
  • Effective oral and written communication skills as well as the ability to interface with various levels of office and customer clients
  • Good organizational skills with the ability to function in a team environment and multi-task
  • Extensive commodities settlement end to end process experience
  • Prior system support experience a plus
  • Proficient with Microsoft Office products, including Sharepoint, Teams, Excel and Access
  • Secondary language fluency desired, Spanish and/or Portuguese
  • General knowledge of financial statements and activity is desired
  • Understanding of NGFA trade rules and grain licensing procedures is desired

  • Assist in executing transitional business processes and activities into CMS Americas’ applications
  • Resolve Supports emails/Service Now tickets in a timely manner
  • Assist in driving standardization, automation and continuous improvement within CMS Americas processes
  • Document, maintain and update Standard Operating Procedures related to CMS activities
  • Develop relationships and drive stakeholder satisfaction at location level
  • Drive Operational Excellence in CMS, Americas, through root cause analysis, lean management techniques
  • Develop and maintain a Continuous Improvement mindset related to CMS
  • Understand and assist with risk management issues (position) across CMS, Americas’ transactional activities
  • Assist team and owning change management in adhering to established policies and procedures
  • Provide over-the-phone training using Microsoft Teams on daily transaction processing, report retrieval and other general assistance
  • Research and submit program change requests to respective IT Group
  • Test and review the results of programming changes and enhancements to ensure the desired results are achieved

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.


Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

  • Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
  • Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.


Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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