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Customer Care Specialist - Decatur IL



Customer Service
Decatur, IL, USA
Posted on Wednesday, July 3, 2024

Customer Care Specialist - Decatur IL


IL - Illinois

Commodity Trading

Job Description

This is a full time non-exempt position.

The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, inventories and logistics management.


  • Work in an extremely fast paced sales environment
  • Establish & maintain top-notch relationships with all customers
  • Interact with customers regarding orders, changes, concerns, & documentation needs
  • Follow through on logistics for shipments from origin to destination (bulk & packaged)
  • Enter and maintain sales and purchase contracts
  • Process invoices and closely monitor all accounts receivable
  • Research & bill truck detention charges to customers
  • Research & obtain resolution of customer issues
  • Effectively manage positive relationships with Account Managers, Plants, Supply Chain, Transportation & Technical Services
  • Cross training on all CSR responsibilities
  • Other reasonable tasks as assigned by supervisor
  • Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a fast paced environment.
  • Exceptional verbal & written communication, & organizational skills
  • High regard for accuracy and attention to detail
  • Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve
  • Must be able to receive direction from others and work independently while managing priorities
  • Must be able to confidently make complex decisions & problem solving which impact all aspects of the business
  • Must have a friendly & positive disposition.
  • Proficiency in Microsoft Excel, Word, Power Point and Outlook required
  • Would prefer candidate with strong working knowledge of ADM systems , to include but not be limited to: IBM (OPGO, APGO, A0GO, FCGO, PCGO), MDM Hub, Get Paid, etc. With the ability to learn web based & other computer applications as needed.
  • Actively expand knowledge of customer business and market conditions
  • Prefer 2+ years of experience with customer service
  • Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying
Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing,
filing, bending, kneeling, as well as clearly communicating via the telephone & email.

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.


Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

  • Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
  • Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.


Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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