Sr Collections Specialist - Decatur, IL

Decatur

IL - Illinois

Finance, Accounting, Audit

Job Description

Sr. Collections Specialist – Credit - Decatur, IL
This is a full-time exempt level position.

Position Summary:
The Credit Department has an opening for a full-time Sr. Collections Specialist in the Decatur office. The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customer receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankruptcy accounts, and other related activities and functions. The Sr. Collections Specialist will be responsible for other initiatives and assisting with projects. The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts.

Job Requirements:

• Associates or Bachelors degree in accounting, finance or business is a plus
• Ability to effectively communicate with customers and all levels of the ADM organization
• Ability to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlines
• Strong analytical and problem solving skills with ability to formulate effective solutions
• Experience with or knowledge of systems used by ADM is a plus
• Microsoft Office experience preferred
  • Access queries
  • Strong Excel skills
• • GetPaid, IBM, JD Edwards, Agris, etc
  • Third party invoicing portals (Tungsten, Coupa, Ariba, etc)
• Dependable and desire to learn with a positive attitude

Responsibilities:

• Reconciliation of customer receivable accounts to uncover the root cause of aged/open items on accounts using GetPaid and Excel functionality
• Effectively partner with sales, settlement, customer support, and cash application teams to resolve outstanding issues
• Utilize Get Paid system to prioritize workload, communicate with customers, and maintain notes on customer accounts
• Consistent communication (via phone and e-mail) with customers to collect outstanding funds, while balancing ADM’s relationship with customer and assisting as needed to resolve issues and disputes on customer accounts
• Research and reconcile open credits
• Process refunds as needed and considerations for unclaimed property
• Coordinate efforts between ADM teams and customers around set up and maintenance of third party invoicing portals when requested. Troubleshoot delays / issues with payments due to customer utilization of portals. Ability to pull information from these portals for collection / cash application processes
• Assist customers in set up / transition from paper check to approved electronic method.
• Placement and upkeep of bad debt and third party collection accounts as needed
• Coordination of open bankruptcy accounts as needed
• Work closely with other collectors and ADM teams to ensure consistency and excellent customer experience
• Assist with special projects as required

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:87807BR

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

87807BR

#LI-Onsite

Ref ID

#LI-NA1