Customer Request Technician - Decatur, IL

Decatur

IL - Illinois

Operations: Manufacturing, Production, Maintenance, Utilities

Job Description

Customer Request Technician – Decatur, IL
ADM Research
Full time, non-exempt position

The Customer Request Technician is an entry-level position that requires a person who is highly productive and will provide high quality service to customers, both internal and external. This position demands good time management skills, the ability to work in a team environment, customer service skills, data entry, and a variety of jobs, tasks and other duties as assigned. Must have a safe working attitude, be an active participant in safety programs and learn and follow written rules and procedures.

Responsibilities

• Manage inventory of assigned products
• Fill, package, and ship sample requests
• Communicate with requestors status updates on requests and projects
• Maintain the cleanliness of work area
• Work with Research and the business units to ensure customer satisfaction
• Maintain documents for products
• General housekeeping duties
• Record product codes/lot numbers
• Strong safety aptitude and work ethic
• Ability to sit and stand for long periods of time
• Ensure compliance to procedures, guidelines, and ADM policies
• Dependable and desire to learn with a positive attitude
• Learn food safety protocols and complete HACCP training

• Ability to lift up to 50 lbs.
• Attention to detail oriented
• Must be familiar with English and Metric measurement units
• Ability to operate simple machines (pallet jack, pallet lifter)
• Ability to work in a warehouse environment
• Ability to work with databases
• Ability to do repetitive tasks in an efficient and timely manner
• Multitasking
• Ability to adapt to a changing working environment

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

88714BR

#LI-Onsite

Ref ID

#LI-DK1