Customer Service Representative (CSR)– Decatur, IL

Decatur

IL - Illinois

Sales, Customer Service & Origination

Job Description

Customer Service Representative (CSR)– Decatur, IL
This is a non-exempt level position.

Job Responsibilities:

• Create, handle and manage container shipping documents as well as managing all necessary documents for customer payment, L/C application and bank negotiation.
• Act as liaison with both internal (traders, trade finance, logistics, customers) and external parties (suppliers, customer, shipping companies etc).
• Assist with various functions within the NA Container Export group
• Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.

• Associates degree or 1-2 years of experience equivalent and prevalent to the position based on description
• Proficiency in Microsoft Office programs (Word, Excel, Power Point and Outlook) required
• Must be analytical, have problem-solving ability, well organized and possess the memory skills to retain situations along with the thought process to act with self-direction.
• Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone
• Position requires standing, filing, bending, kneeling, keyboarding operations, sitting for extended periods of time and working on the telephone
• Attention to detail required
• Knowledge of UCP, Letters of Credit preferred
• Knowledge of GAFTA contracts preferred

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Req/Job ID

92097BR

#LI-Onsite

Ref ID

#LI-LP2