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HR Services Rep
Caterpillar
People & HR
Decatur, IL, USA
USD 72,360-108,540 / year
Posted on Apr 22, 2026
Career Area:
Human ResourcesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we work to help our customers build a better, more sustainable world. Without our team of talented, bright, and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world, and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Resource Industries Operations & Products (RIOP) as a HR Operations Coordinator in Decatur, IL.
What you will do:
Contribute to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
Provide an excellent service experience when executing employee-facing processes.
Proactively identify opportunities to improve employee experience, quality, velocity, and/or cost of HR processes.
Support the New Hire Orientation process for all production employees joining the team at Decatur
Support continuous improvement initiatives by collecting, analyzing, and reporting employee feedback data to inform objectives, measure progress, and drive actionable insights.
What you have:
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Employee Relations: Knowledge of the rights and obligations in employee relations; ability to adhere to legal requirements when handling employee communications.
HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.
What will set you apart:
Demonstrated ability to drive continuous improvement in HR operations, streamlining processes, reducing cycle times, improving efficiency, and enhancing employee experience.
Strong analytical and systems mindset, comfortable working with HR data and metrics, maintaining clear documentation, and delivering high accuracy and compliance.
Service‑oriented communicator and trusted partner, skilled at triaging issues, handling sensitive information with discretion, and collaborating across teams to deliver timely, reliable outcomes.
Summary Pay Range:
$72,360.00 - $108,540.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.Posting Dates:
April 20, 2026 - May 3, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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