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Operations Support Specialist
Operations, Customer Service
Decatur, IL, USA
USD 17-20 / hour
Posted on Jun 18, 2026
Job Title: Operations Support Specialist
Reports to: Operations Support Manager
Location: Heritage Behavioral Health Center, Decatur, IL
Schedule: Monday–Friday, 8:00am–5:00pm.
Work Setting: In-Person — mobile across multiple Heritage locations
Position Overview:
Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes.
The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization — managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency. At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care.
Leadership & Team Expectations
- Demonstrate a sense of pride and ownership in the operational work that supports Heritage’s mission and the people we serve
- Maintain professionalism, reliability, andstrong communicationin all interactions with staff, vendors, and community partners
- Anticipateneeds proactively rather than only reacting to requests — be the person people can count on
- Model and reinforce Heritage’s mission, values, and ethical standards in every interaction
Core Responsibilities:
Mail, Deliveries & Transportation
- Coordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locations
- Assistwith transportationlogistics, including pickup and delivery of supplies and materials to off-site locations
- Complete routine errands and operational tasks to support daily agency functions
Meeting & Event Support
- Support meeting and eventlogistics, including food pickup and distribution, room setup, and supply coordination
- Assistwith coordination of agency events and special projects as assigned
Purchasing & Supply Management
- Process and fulfillpurchasingrequests for supplies, materials, and operational needsin accordance withagency procedures
- Maintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occur
- Assistwithmaintainingorganized workspaces, storage areas, and shared operational resources
Administrative & Operational Support
- Provide administrative and operationalassistanceacross departments as needed
- Communicate effectively with staff, vendors, and community partners to coordinate services and requests
- Follow all agency policies, safety procedures, and confidentiality standards in the performance of all job functions
- Perform other duties as assignedconsistentwith this role
Performance Expectations / What Success Looks Like
The Operations Support Specialist will be successful in this role when:
- Daily operations run smoothly with minimal disruptions or delays in mail, transportation,purchasing, or meetinglogistics
- Staff requests are handled efficiently and accurately, with clear communication and consistent follow-through
- Supplies and operational needs are proactivelymonitoredand replenished before shortages occur
- Staff across the agency view this person as a dependable, organized, and resourceful go-to partner for operational needs
- Tasks and projects are completed on time andin accordance withagency policies and expectations
Knowledge, Skills and Abilities:
- Strong interpersonal, verbal, and written communication skills
- Excellent organizational skills and strong attention to detail
- Abilitytoproblem-solve, multi-task, and manage competing priorities in a fast-paced environment
- Ability to work both independently and collaboratively as part of a multidisciplinary team
- Strong time management skills; ability to consistently meet deadlines and expectations
- Ability to respond calmly and effectively in urgent or emergency situations
- Proficiencywith email, phone communication, and basic computer applications
Education and Experience:
- High school diploma or GEDrequired
- Prior experience inoperationalsupport,logistics, office coordination, or similar role preferred
- Valid driver’s license, reliable transportation, and proof of current automobile insurancerequiredand must bealways maintained
Equivalent combination of education and experience will be considered.
Physical Requirements and Working Conditions:
- Position is mobile across multiple Heritage locations; regular travel between sitesrequired
- Ability to sit, stand, and work at a computer for extended periods
- Ability tolift upto 25 pounds and push low-weight mail carts
- Must adhere to all Heritage policies, procedures, safety standards, and confidentiality requirements
Compensation & Benefits
Salary Range: $17.00/hr - $20.00/hr based on experience
Heritage offers the following with this position:
- Generous Time Off:Vacation,sick, personal, and holiday leave
- Wellness Benefits:Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement
- Insurance:Health, dental, vision, flex spending accounts, andadditionallife insurance. Health insurance includes substantial agency contributions toward the cost.
- Retirement:401(k) and Roth options
- Professional Growth:Tuitionassistanceand continuing education opportunities