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Crisis Clinician, Youth and Family Support
Customer Service
Decatur, IL, USA
USD 23-67k / hour
Posted on Aug 13, 2026
Crisis Clinician, Youth and Family Support
Full-Time | Decatur, IL | Youth and Family Support Services
We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals throughout a multi-county area. We recognize that every individual at our organization has an impact on patient care – regardless of the position they hold.
Why Join Us?
- A collaborative work environment with opportunities for professional growth
- A comprehensive, competitive benefits package
- Every other Friday off paid for wellness
- Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits
- We have expanded our employee insurance benefit offerings and made them more affordable
At Heritage, we believe in taking care of our staff’s needs so that they can concentrate on taking care of the needs of the individuals we serve.
Position Overview
This full-time position will join the Heritage Youth and Family Support Services team. The Crisis Clinician will provide crisis support to youth and families experiencing a behavioral health crisis in Macon, Piatt, and DeWitt counties. Services will be provided across a range of settings, including emergency departments, community settings, individuals’ homes, community agencies, healthcare organizations, and Heritage.
Core Responsibilities
- Provide telephone and face-to-face crisis intervention
- Conduct crisis assessment, counseling, and referral and linkage to treatment services
- Create a crisis safety plan with youth and family
- Provide intensive support and facilitate treatment engagement to families following a crisis contact
- Monitor psychiatric hospitalization stays and facilitate after-care services
- Provide support and assistance to Heritage staff in navigating crisis intervention
- Provide case management services (referral, linkage, and advocacy) in the home, community, and provider sites, including but not limited to: housing/shelter, food, seasonally appropriate clothing and other basic needs; entitlements and financial management; medical care; socialization; vocation/education; and transportation
- Participate in a team-based approach to treatment, collaborating with family, clinicians, nursing, healthcare providers, probation, and other partners invested in the youth’s recovery
- Act as back-up Crisis Clinician to the Adult Crisis Response Team
Knowledge, Skills, and Abilities
- Ability to meet people where they are in their recovery, remain non-judgmental, and build rapport quickly
- Ability to work effectively in a team-based environment
- Ability to tolerate ambiguity, uncertainty, and change
- Ability to navigate electronic health records
- Ability to respond to supervisors, persons served, and other clinical staff providing services to the person served
Education and Experience
Ideal candidates will have education and experience in providing crisis services. Candidates are required to hold designation as a Mental Health Professional (MHP) or Qualified Mental Health Professional (QMHP).
- MHP: 5 years of supervised experience in behavioral health, Certified Recovery Support Specialist (CRSS) designation, or a Bachelor’s Degree in psychology, social work, or human services
- QMHP: Master’s degree in counseling, social work, psychology, pastoral counseling, or family therapy
The successful candidate must be able to remain flexible and adjust to an uncertain and changing day-to-day schedule. A valid driver’s license, reliable means of transportation, and proof of current automobile insurance are required.
Salary Range
- High School Diploma + 5 years of experience: $23.00/hour, plus every other Friday off, paid
- Bachelor’s degree in psychology, social work, or human services: $25.00/hour, plus every other Friday off, paid for wellness
- Master’s degree in human services, social work, or counseling: $60,000/annually, plus every other Friday off, paid for wellness
- LSW or LPC: $64,000/annually, plus every other Friday off, paid for wellness
- LCSW/LCPC: $67,000/annually, plus every other Friday off, paid for wellness
Benefits
- Generous vacation, sick, and personal leave
- Partial Health Club/Fitness reimbursement
- Employee Assistance Program
- Continuing education opportunities
- Tuition assistance program
- Wellness day paid off every other week
- Agency-provided life insurance and short-term disability policies
- Retirement plans (401k and Roth)
- Optional insurance benefits, including health, dental, vision, flexible spending accounts (healthcare and dependent care), and additional life insurance – with substantial agency contribution toward the cost of health insurance
- As a National Health Service Corps (NHSC) site, staff have access to the NHSC federal student loan forgiveness program (available to LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals); visit www.hrsa.gov for more information