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Program Manager, Community Support
Operations, Customer Service · Full-time
Decatur, IL, USA
USD 65k-75k / year
Posted on Oct 24, 2026
Program Manager, Community Support
Macon County, Illinois
Heritage Behavioral Health Center
Ready to lead a team that meets people where they are? Heritage Behavioral Health Center is seeking an experienced, mission-driven leader to serve as Program Manager for our Community Support services in Macon County, with every other Friday off, paid.
Salary: $65,000 – $75,000 annually, based on education and licensure
Schedule: Full-time, Monday–Friday, 8:00 a.m. – 5:00 p.m. | Every other Friday off (paid wellness day)
About Heritage Behavioral Health Center
We are a mission-driven Certified Community Behavioral Health Clinic based in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals across a multi-county area. We recognize that everyone at our organization has an impact on client care, regardless of the position they hold.
At Heritage, we believe in taking care of our staff's needs so they can concentrate on taking care of the needs of the individuals we serve.
Why You'll Love Working Here
- Every other Friday off as a paid wellness day, including for leadership
- Paid clinical supervision, including supervision toward your LCSW or LCPC
- Competitive salary aligned with state and national benchmarks
- Loan forgiveness eligibility through the National Health Service Corps (NHSC)
- Generous time off: vacation, sick, personal, and holiday leave
- Health, dental, and vision insurance with substantial agency contributions
- 401(k) and Roth retirement options
- Tuition assistance and continuing education support
- Flexible Spending Accounts (healthcare and dependent care)
- Employee Assistance Program (EAP) and fitness reimbursement
- Additional life insurance options
- A collaborative, mission-driven team where every role impacts client care
Your Role
As Program Manager, Community Support, you will provide leadership, supervision, and oversight for Community Support Specialists and Recovery Support Specialists serving individuals in Macon County. You will ensure high-quality, recovery-oriented, person-centered services that help clients live successfully in the community, while supporting staff development, program quality, and compliance with CCBHC and regulatory standards.
Core Responsibilities
- Supervise, coach, and support Community Support Specialists and Recovery Support Specialists, including regular individual and group supervision
- Oversee day-to-day program operations, staffing, scheduling, and caseload assignments
- Recruit, hire, onboard, and train program staff
- Monitor service delivery to ensure services are recovery-oriented, trauma-informed, and person-centered
- Review clinical documentation for accuracy, timeliness, and compliance with agency, Medicaid, and CCBHC standards
- Track program outcomes, productivity, and quality measures, and implement improvements as needed
- Collaborate with therapists, psychiatric providers, case managers, and other multidisciplinary team members to ensure integrated care
- Build and maintain partnerships with community resources, housing providers, employers, and other agencies in Macon County
- Provide guidance and support during crisis situations and complex client cases
- Promote the integration of peer support and lived-experience perspectives across services
Knowledge, Skills, and Abilities
- Knowledge of serious mental illness, substance use disorders, and recovery-oriented, community-based service models
- Understanding of the role and value of peer recovery support services
- Strong leadership, supervisory, and team-building skills
- Ability to coach staff, provide constructive feedback, and support professional growth
- Proficiency in clinical documentation standards and electronic health record systems
- Strong organizational skills and ability to manage multiple priorities
- Effective communication and collaboration with clients, families, staff, and community partners
- Cultural competence and sensitivity to diverse populations
- Ability to manage crisis situations calmly and effectively
- Commitment to ethical standards and continuous professional development
Qualifications
Required
- Master's degree in Social Work, Psychology, Counseling, or a related field
- Valid driver's license, reliable transportation, and proof of current automobile insurance
- Ability to manage competing priorities at once
Preferred
- Current licensure as an LCSW, LCPC, or LMFT
- Clinical leadership experience in a behavioral health setting
- Experience in providing community-based services for a CCBHC
- Experience supervising clinical staff
- Knowledge of, or willingness to learn, Illinois Rule 132/140, SUPR 2060/2090, and CCBHC service standards (regulatory training is included in onboarding)
License-eligible? If you hold an LSW or LPC, we'll provide paid clinical supervision toward your LCSW or LCPC.
Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!