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Relationship Banker - Decatur, IL

Hickory Point Bank And Trust

Hickory Point Bank And Trust

Customer Service
Decatur, IL, USA
Posted on Thursday, March 7, 2024

Relationship Banker - Decatur, IL

  • Until Filled (CST)
  • Banking Centers
  • Decatur, IL, USA
  • Hourly
  • Full Time

Grow with us.

If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us.

Relationship Banker

As a Relationship Banker, you will help clients achieve financial well-being through deep customer relationships and a thoughtful understanding of their needs, offering the best and most appropriate personal and business financial products and services. Spend most of your time as a relationship banker, as new account and consumer lender for the banking center, and in a customer service associate role. Build customer relationships through proactive sales and service activities.

Duties and Responsibilities:

  • Acquires and deepens customer relationships through active market profiling and needs-based questioning to identify deposit, credit, and investment solutions to help customers achieve their financial goals.
  • Solutions include services and current technologies the Bank offers for customer convenience. Educate customers on alternative channels that provide value.
  • Drive proactive sales conversations through internal and outbound interactions.
  • Develop strong partnerships with Ag Services, Financial Advisors, Mortgage Advisors, and Commercial and Treasury Management colleagues to focus on deepening the relationship of current clients.
  • Effectively manage and maintain these partnerships, recognizes cross-referencing potential, and make quality referrals to the proper team.
  • Creates customer loyalty by building relationships, understanding our customers, and providing personalized solutions that best meet their needs.
  • Serve as the primary new account and consumer lender for the banking center.
  • Communicate effectively with clients and colleagues both in person and in phone conversations.
  • Become involved within the community through specific organizations and special events.
  • Serve as the face of the Bank.
  • Assist customers with servicing their relationships, from transactions to complex service needs.
  • Engage in conversation to understand complex issues and take ownership of the resolution.
  • Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.

Position Requirements:

  • High School Diploma or GED equivalent
  • Excellent customer service and communications skills, including oral and written skills
  • Previous banking a plus
  • Outgoing and enthusiastic personality
  • Ability to handle money comfortably
  • Accuracy and attention to detail
  • Proven sales skills and desire to meet sales goals
  • Ability to multi-task
  • Good listening and problem-solving skills
  • Enjoy working with the public
  • Confidential, high degree of integrity
  • Portray a professional image
  • Willingness to be cross-trained and to accept ongoing projects as necessary
  • Knowledge of window-based programs and computer keyboard
  • Strong communication skills
  • Enjoy working with the public
  • Confidential, high degree of integrity
  • Ability to work banking center hours of operation
  • Bending, lifting up to 25lbs, standing

This is a full time, non-exempt position eligible for a robust benefit package.

The successful completion of a pre-employment drug screen, background check and credit check are required.

Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.