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Tracking Code

2023-19029

Position Type

Full-Time

Shift

Day

Job Location

Decatur, Illinois

Description

SIGN ON BONUS OF $2,500 in the ER department!

To pre-register and register patients. Schedule patients for procedures and tests at Memorial Health facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas.

Required Skills

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
• Effectively perform general clerical/administrative functions.

• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
• Pre-register and register all types of patients in multiple software systems
• Demonstrate an ability to be flexible, organized and function well in stressful situations.
• Maintain a professional demeanor in respect to patients and fellow employees.
• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
• Understand and comply with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
• Communicate with ancillary department, physicians, medical offices and within Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
• Ensure accurate documentation of patient information.
• Responsible for checking and re-stocking supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and patient confidentiality policies.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related work as required or requested.

Required Experience

Education:

• High School Graduate or equivalent required.

Experience:

• One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.
• Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

• Minimum typing skill of 40 WPM preferred.
• Demonstrates excellent interpersonal and communication skills.
• Demonstrates ability to work independently.

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