Job Locations US-IL-Decatur

ID

2024-21682

Category

Laboratory

Position Type

Full-Time

Completes understanding of all laboratory processes including registration, test ordering for both internal testing, pathology testing, send out testing, appropriate barcode labeling for all lab specimens including complex send out tests, and insurance, demographic, and diagnosis coding and lab safety. Recognizes any potential risks for testing to not be performed or safety violations and intercepts and makes appropriate changes. Resolves patient’s complaints and makes recommendations on improvements to the process to avoid repeat issues. Provides training, oversight, review and continually educates Lab Services Technicians to ensure quality processes are followed for lab practices.

Education:

HS Diploma or equivalent

Experience:

At least 2 years’ experience in lab support required

Other Knowledge/Skills/Abilities:

• Knowledge of all lab safety practices for handling infectious substances
• Advanced communication skills required with strong attention to detail.
• Strong problem-solving skills and follow up to avoid repeat issues.
• Lab testing knowledge and ability to recognize and interpret complex Lab test orders
• Demonstrate the ability to type and use a keypad.
• Moderate physical effort.

1. Works independently to Interprets routine and complex testing orders, and generates barcode labels from the Lab LIS system and applies labels to appropriate specimen tubes and collection containers. Must be able to interpret many different physician orders and requests to include over 1800 lab tests and select the appropriate orderable code in the Lab LIS system.

2. Removes biological specimens from biohazard bags including blood, urine, bone marrow, body fluids, and tissue specimens. Understand all different types of collection media, preservatives, and risks of exposure to infectious agents. Handles both infectious A and B substances with appropriate CDC, and IDPH guidelines. Ability to determine if specimen was collected in appropriate collection container and media. Understands steps to resolve collection issues to ensure patient testing is performed or recollected.

3. Receives all calls arriving in the laboratory from providers, clients, nurses, management, and patients. Logs calls in tracking software, answers all questions pertaining to phlebotomy draws, specimen collection, transport of specimens, provides lab results, supply requests, forensic autopsy cases, and administrative questions Handles all calls that are escalated to ensure appropriate feedback is provided to the caller and management to include QA review of all repeat issues.

4. Correctly enters outpatient and non-patient demographic, insurance, and diagnosis information into the hospital registration system, answering all questions in each field and updating any information that is not current. Understands insurance policy numbers and carrier codes including client account versus patient insurance billing. Recognizes valid diagnosis codes and follows appropriate resolution on any noncompliant codes.

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