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Laboratory Service Coordinator

Memorial Health

Memorial Health

Decatur, IL, USA
Posted on Jul 25, 2024

Laboratory Service Coordinator

Job Locations US-IL-Decatur
ID
2024-21622
Category
Laboratory
Position Type
Full-Time

Overview

Performs secretarial and receptionist duties in the department.

Qualifications

Education and/or Other Requirements

  • High school graduate or equivalent.

Environmental Factors

  • Frequent to continuous exposure to unpleasant or irritating substances. Exposure to hazardous and/or potentially injurious elements or conditions is considerable.

Physical Demands

  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to sit and move through an office environment.
  • Must be willing to work other schedules if needed. Moderate physical exertion, including continuous (70% to 100%) walking, standing, bending, and reaching and frequent lifting of average loads (six to 25 pounds). Mobility to delivery patient reports to the Physicians’ Plaza office buildings is essential.

Mental Demands

  • While performing the duties of this job, the employee will be required to work under pressure with multiple interruptions.
  • Ability to adhere to strict confidentiality requirements.
  • Must have reasoning ability and good independent judgment. Must be able to work under stress and to adapt to changing conditions

Responsibilities

Essential Functions and Job Duties

  • Registers patients, enters test orders, cancels, credits, charges, and merges according to physicians’ orders or established laboratory procedures.
  • Registers, orders and delivers specimens brought in to department.
  • Maintains equipment and work area in a safe, sanitary and well-stocked condition; performs other assigned duties.
    • Performs storeroom duties.
    • Greets, informs, and directs visitors; answers inquiries concerning laboratory services for patients and families.
    • Prints and ascertains that reports are sent as needed.
  • Performs follow-up duties.
    • Sorts, files and/or routes reports and messages.
    • Maintains files, procedures and logs.
  • Assists in training new or less-skilled personnel; participates in continuing education.
  • Communicates and interacts well with co-workers.
  • Prioritizes and organizes workload to promote productivity and efficiency.
  • Answers main department phone number. Routes calls and takes messages as necessary.
  • Orders and receives pathology specimens when Histology is closed.
  • Manages out-patient patient schedule. Statuses patients for phlebotomy when ready to be drawn.
  • Verifies orders placed by patient registration for accuracy.
  • Contacts outside providers with critical values and questions about out-patient orders.
  • Explains to patients how to collect samples. Provides containers and instructions to patients.
  • Tracks and follows up on incomplete and verbal orders.
  • Contacts phlebotomists on the floor about stat draw requests when Phlebotomy Manager is busy.
  • Complete laboratory work queues.

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