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Administrative Assistant
Mueller Co.
Decatur, IL, USA
USD 25-25 / hour + Equity
Posted on Mar 27, 2026
Who We Are:
Thank you for your interest in Mueller Water Products, Inc.
For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.
Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.
By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.


Administrative AssistantMueller Company – Customer Experience Administrative Assistant Opening
Hourly rate: $25.00/hour
Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for an Administrative Assistant. This position opening is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Customer Experience – Order Entry Supervisor.
The ideal candidate possesses seven or more years of recent work experience supporting individuals or a group(s) with administrative duties. Desired applicants must have a positive disposition, a willingness to offer assistance, and ability to prioritize multiple items in an efficient manner. In return, this person will receive a market competitive compensation and benefits package, professional office environment, and the opportunity to provide input to improve current processes and procedures.
Duties will include, but not be limited to, the following:
- Coordinate and maintain Salesforce for the department with routing cases, updating information on accounts, and being a resource for all administrative questions regarding the system
- Coordinate all new hires for the department including maintaining all training material, submitting IT tickets for equipment, and
- Routing all phone calls for the company to the appropriate divisions
- Make all travel arrangements for department
- Help with electronic storage of all documents within JD Edwards
- Resource to create and track repairs, in-house shippers, tracking for outside suppliers of materials, and
- Organize and maintain all supplies for the department and maintain what is needed on a weekly basis
- Learn and help with disputes for the department and help research as required
- Route and maintain invoices for the Accounts Payable department
- Ability to coordinate projects for the building and see through until completion
- Other duties as assigned
Required Qualifications:
- High school diploma or equivalent.
- A minimum of three (3) years administrative assistant experience
- Previous Salesforce experience
- Strong Microsoft Office skills – including Word, Excel, PowerPoint, and Outlook (computer testing may be required to assess proficiency with these software packages)
- Must have strong social and interpersonal skills to interact with internal and external customers
- Ability to prioritize many different tasks at once
- Ability to adapt to changes and requests from multiple requestors
Ideal Qualifications:
- Associate’s degree in Office Technology, Administration, or Business related discipline
- 7+ years administrative assistance experience
- Microsoft Office Specialist Certification or comparable computer certification
- Certified Professional Secretary (CPS), Certified Administrative Professional (CAP), or similar administrative professional designation
- Knowledge of UPS, FedEx, and DHL services for domestic and international shipping
- Proficiency with customer service duties and/or previous administrative assistant experience in a customer-facing environment
Applicants not meeting the “Required Qualifications” listed above will not be considered for this position.
Primary work hours will be Monday through Friday. Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m. This position does have a 30-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)
No relocation assistance will be offered for this position.
Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal. (https://muellerwaterproducts.com/careers) All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.
Salary/Pay Range:
The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.
Other Compensation & Benefits:
Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.
Equal Employment Opportunity:
Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.
This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.


Notice of E-Verify Participation:
This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.
Upon enrollment, employers participating in E-Verify are required to clearly display the Notice of E-Verify Participation and Right to Work posters in English and Spanish, both which may be accessed at the links provided below.
Accommodation:
If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.