Department: Carpet Division
Reports To: Restoration Division Manager/Operations Manager
Position Summary – The primary purpose of this position is to provide carpet and upholstery cleaning on location for residential and commercial customers and support other divisions such as water as needed.
Job Description
- Service on-location (both residential/commercial) cleaning appointments.
a. Carpet
b. Upholstery
c. Area Rugs
d. Tile & Grout
- Respond to Customer Concerns (i.e. “RE-DO’s”)
- Perform In-Plant Cleaning when necessary (Rugs and Upholster).
- Master Purpose and Use of all equipment and materials.
- Maintain working condition of all equipment and materials.
- Take daily inventory on truck.
- Replenish truck needs from warehouse.
- Take weekly inventory at warehouse.
- Clean Interior and Exterior of vehicle on an as needed basis (maintain a clean vehicle as much as possible)
- Have vehicles serviced according to schedule.
- Collect Payment from customers
- Turn in report of Daily numbers.
- Up sell protection products, upholstery cleaning and air duct cleaning. (see standards listed below)
- Perform emergency service work (Water Restoration Division) as needed. Required to be apart of the On-Call Schedule at least once a month.
- Assist in new technician training.
- Adhere to All State Wage & Hour Laws (i.e. Required 20 minute Lunch Break during 7.5 hr. Working Day)
- Perform miscellaneous duties assigned by Division Management.
Essential Functions:
Must have valid Illinois Driver’s license.
Clean driving record with no more than 2 tickets per year and No DUI’s
Must be able to lift 50 lbs.
Must be able to twist, stand, climb, push, pull and tolerate heights.
Must be able to communicate both verbally and in writing.
Must be able to stand for extended lengths of time and tolerate sometimes extreme temperature differences.
Must be able to pass a DOT physical and where a respirator with no restrictions.
Must be able to tolerate cleaning chemicals.
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
Design – Generates creative solutions, demonstrates attention to detail.
- Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving solutions.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
- Interpersonal Skills – Maintains confidentiality; Keeps emotions under control.
- Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
- TEAMWORK – Balances Team and Individual Responsibilities; Exhibits objectively and openness to other’s views; Gives and Welcomes Feedback; Contributes to Building a POSITIVE TEAM SPIRIT; Puts Success of Team above own interests; Supports Everyone’s Efforts to Succeed.
- Organizational Support – Follows policies and procedures; Support Organization’s Goals and Values; Benefits Organization through outside activities; Supports affirmative action and respects diversity.
- Organize/Plan – Prioritizes and plans work activities; uses time efficiently; Plans for additional resources; Sets Goals and Objectives; Develops realistic action plans.
- Safety/Security – Observes Safety and Security Procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Sales – Offers customer’s our other value added services and cross sells the carpet customers to our other lines of business.'
- 'Additional Compensation:
- Bonuses
- Store DiscountsBenefit Conditions:
- Only full-time employees eligible
